Shipping & Returns
Shipping
Free standard shipping on all US orders. There is no minimum order.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after you place them.
Delivery time
Our products ship directly from our fulfillment partners' warehouses, some of which are located overseas. After processing, delivery typically takes:
- Most items: 7–12 business days
- Personalized and engraved items: 5–10 business days (these are made to order before they ship)
Delivery times are estimates, not guarantees, and can be longer during peak holiday periods or because of carrier delays.
Multiple packages
If your order contains items from different fulfillment partners, they may arrive in separate packages on different days. You will not be charged extra for this.
Tracking
As soon as your order ships, we will email you a tracking number. Tracking can take 1–3 days to show updates after the label is created.
Holiday shipping
To receive your gift before Christmas, please order by December 1 for most items, and by about December 12 for personalized jewelry. Orders placed after these dates may still arrive in time, but we cannot guarantee it.
Shipping area
We currently ship to addresses in the United States.
Lost or late packages
If your tracking hasn't updated in 7 days, or your order hasn't arrived within 20 business days of shipping, contact us and we'll send a replacement or issue a full refund. See our Refund Policy for details.
Questions? Email us at admin@libertyfreedomenterprises.org or use our Contact page.
Returns & Refunds
30-day satisfaction guarantee
We want you to love your gift. You have 30 days from the date your order is delivered to contact us about a return, replacement or refund.
Damaged, defective, wrong or lost items
If your item arrives damaged or defective, you receive the wrong item, or your package is lost in transit, we'll send a free replacement or give you a full refund — your choice. For damaged or defective items, please email us a photo of the item (and packaging, if possible) so we can resolve it quickly. You won't need to send these items back unless we ask.
Change-of-mind returns
Changed your mind? We accept returns within 30 days of delivery for items that are unused and in their original packaging. The customer pays the return shipping cost. Original shipping is free, so nothing is deducted for it.
Personalized and engraved items
Because they're made just for you, personalized and engraved items are final sale and can't be returned for change of mind. If a personalized item arrives damaged, defective or with an error on our part, we'll replace it or refund you in full.
How to start a return
Please contact us at admin@libertyfreedomenterprises.org before sending anything back. Include your order number and the reason for the return. We'll reply with the return address and instructions. Items sent back without contacting us first may not be accepted, because returns go to different addresses depending on the item.
Refunds
Once we receive and check your return, we'll email you to confirm and issue the refund to your original payment method. Please allow 5–10 business days for your bank or card issuer to post it. For damaged, defective, wrong or lost items, refunds are issued once the issue is confirmed — no return needed unless we ask.
Exchanges
The fastest way to get a different item is to return the original (or request a refund for a damaged one) and place a new order.
Gift cards cannot be returned or refunded.
Questions? Email admin@libertyfreedomenterprises.org or use our Contact page.